1. Information We Collect

We may collect the following types of personal information:

• Personal identification information: Full name, date of birth, passport details, nationality, etc.

• Contact information: Email address, phone number, physical address.

• Booking information: Travel dates, itinerary preferences, group details, payment status.

• Health and dietary information: Allergies, medical conditions, dietary needs (only when voluntarily provided).

• Website usage data: IP address, browser type, visited pages (collected via cookies and analytics tools).

2. How We Use Your Information

We use your personal data to:

• Process bookings and deliver the travel services you request.

• Communicate important information related to your trip.

• Customize your travel experience based on your preferences.

• Comply with legal obligations (e.g., immigration requirements).

• Improve our website and customer service through analytics.

We only use your personal information for the purpose it was collected, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose.

3. Sharing of Personal Information

We do not sell, rent or trade your personal data to third parties. However, we may share it with:

• Local service providers (hotels, guides, transport providers) as necessary to fulfill your travel arrangements.

• Government authorities if required by law (e.g., for border entry, visa processing).

• Trusted partners who help us operate our website or deliver customer service, under strict confidentiality agreements.

4. Data Storage & Security

We take reasonable technical and organizational measures to protect your personal data from loss, misuse, unauthorized access, disclosure, or alteration. These include:

• Secure storage systems and encrypted data transmission.

• Limiting access to personal data to authorized employees or agents.

Please note that data transmission over the internet is never 100% secure, and we cannot guarantee absolute security.

5. Cookies and Website Tracking

Our website uses cookies to enhance your experience and analyze website traffic. Cookies are small files stored on your device that help us remember your preferences and improve usability. You can choose to accept or decline cookies through your browser settings.

We may also use third-party analytics tools (like Google Analytics) to monitor website performance and visitor behavior.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.

• Correct inaccurate or incomplete data.

• Request deletion of your data where applicable.

• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at: info@mpingoadventures.com

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal and regulatory obligations.

8. Changes to This Privacy Policy

Mpingo Adventures reserves the right to update this Privacy Policy at any time. Any changes will be posted on our website with an updated “Effective Date.” Continued use of our services after such updates constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Mpingo Adventures
Arusha, Tanzania
📧 info@mpingoadventures.com
📞 WhatsApp+255 758 793 962

​