Terms and Conditions

These Terms & Conditions apply to any tours booked with Mpingo Adventures, a local family-owned adventure travel company based in Arusha, Tanzania. These Terms & Conditions govern the contractual relationship between Mpingo Adventures and yourself. Please read these Terms and Conditions carefully as by booking any tour with Mpingo Adventures you acknowledge that you have read and understood these Terms and Conditions and you accept and agree to be bound by them. You shall be deemed to have accepted these Terms & Conditions on behalf of all clients named in the booking, and therefore all clients in that group indicate their acceptance and agreement to these Terms & Conditions. The client who confirmed the booking is considered to be the designated contact person for all other clients named in that booking.
 

1. Deposits & Final Payment

   Upon booking a tour with Mpingo Adventures, a 15% deposit is required to secure the tour and begin the necessary booking processes and ground preparations. Payment instructions will be communicated via email. The final balance payment of the tour booked is required no later than 6 weeks before the tour starts. Bookings made within 6 weeks of the tour start date should be paid in full. All payments made to Mpingo Adventures should be free of bank charges and credit card transaction surcharges.
    

2. Booking Agreement

   A booking is confirmed and these Terms and Conditions shall apply when Mpingo Adventures has received the agreed deposit from the client and the client has received written confirmation from Mpingo Adventures of the booking. The client confirming the booking must be 18 years of age or above and agrees to provide full, complete, and accurate information as requested by Mpingo Adventures to confirm the booking. Any client confirming a booking on any tour with more than one named client agrees that:

   i) They have the authority to make such a booking on behalf of all other clients and have communicated all necessary information to the other clients.

   ii) The information that they have provided regarding all clients is complete and accurate, and they have obtained all necessary consents and permissions to share such information with Mpingo Adventures.
    

3. Cancellation Policy

   Should you be forced to cancel your tour, you must inform us in writing. In order to cover our estimated loss caused by your cancellation, cancellation fees will be charged per person as follows:

   • Days Prior to Departure Date: % of total safari cost to pay

     • 61 days or more: Loss of deposit

     • 60-45 days: 25% of total safari cost

     • 44-29 days: 60% of total safari cost

     • 28-7 days: 90% of total safari cost

     • Less than 7 days: 100% of total safari cost

   Please note that cancellation fees are based on the date your written notification is received at Mpingo Adventures.

   If we cancel:

   It is extremely rare that we have to cancel confirmed bookings. We always try to avoid cancelling, but we must reserve the right to do so. We shall not cancel your confirmed holiday less than 60 days before departure unless we are forced to do so as a result of unusual and unforeseeable conditions beyond our control, the consequences of which we could not have avoided even with all due care. If we cancel your tour (except where you have failed to make payment or as a result of force majeure*) we shall offer you the choice of purchasing an alternative tour from us of a similar standard to that originally booked if available, in the same period. If the chosen alternative is less expensive than your original tour, we shall refund the difference. If it is more expensive, we shall ask you to pay the difference. Alternatively, you are entitled to a full refund of all monies you have paid to us. We are not able to pay any expenses and losses incurred as a result of any cancellation.

   Force majeure

   We regret we cannot compensate where the proper performance of our duty is affected by any incident which we or the supplier of the service(s) in question could not, even with all due care, anticipate or avoid. Such events may include war, terrorist activity, unexpected government acts, riots, civil strife, natural disaster, border closures, industrial disputes, fire, road closures, pilferage, epidemics, quarantines, land and air travel, extreme weather conditions, and other similar incidents beyond our capability to manage.
    

4. Travel Insurance

   Mpingo Adventures does not provide travel insurance. Therefore, the client must obtain travel insurance from their home country with the minimum recommended medical coverage, medical evacuation, and repatriation coverage. It is strongly recommended that clients also extend their coverage to include cancellation and all other expenses that might arise as a result of loss, damage, injury, delay, or inconvenience occurring to the client. When obtaining travel insurance, the client must ensure the insurer is aware of the type of travel to be undertaken so that the insurer may properly cover travel on the applicable tour.
    

5. Special Requirements

   Mpingo Adventures will strive to accommodate the special requests of clients, including dietary and accommodation requests, but such requests do not form part of these Terms and Conditions or the contract between the client and Mpingo Adventures. Mpingo Adventures is not liable for any failure to accommodate or fulfill such requests.
    

6. Prices, Surcharges & Taxes

   Due to the nature of the tourism industry in Tanzania and the prices of the resources on which it depends, the published price of any tour product is subject to change at any time, before or after booking confirmation, up to 30 days before the departure of such a tour. Mpingo Adventures reserves the right to impose surcharges on any tour products, but only for reasons arising from increases in accommodation costs, transportation costs, fuel costs, taxes or fees chargeable for services such as third-party supplier costs, currency and exchange fluctuations, park fees, or government action which impacts the price of the applicable tours, but only where the increase in question is substantial enough to warrant the right to impose these surcharges. Mpingo Adventures shall provide notice to the affected client as soon as reasonably possible upon learning of the necessity to impose a surcharge in accordance with this section.

   Upon receiving notification from Mpingo Adventures, the affected client(s) may elect to either:

   (a) cancel the applicable tour booking without incurring any penalty; or

   (b) accept the change of price.

   The client must notify Mpingo Adventures of their decision within 14 days of receipt of notice of the increase, or they shall have been deemed to have accepted the price change and have accepted liability for payment of the increase.
    

7. Changes to the Itinerary

   The client acknowledges by booking a tour with Mpingo Adventures that the nature of adventure travel, especially in Africa, requires considerable flexibility and acknowledges that they will permit reasonable alterations to the tour and/or itinerary by Mpingo Adventures. The client acknowledges their understanding that the route, schedules, timings, accommodations, itineraries, amenities, and mode of transport may be subject to change without prior notice due to circumstances or events, which may include sickness or mechanical breakdown, incidents in the location where the tour will be operated, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, extreme weather, and other unpredictable or unforeseeable circumstances which are beyond the reasonable control of Mpingo Adventures and that Mpingo Adventures is not liable to any client for such changes or amendments.

   Mpingo Adventures shall not be liable to pay any discounts or refunds for missed or unused services